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Failure to effectively manage conflict in your organisation and workplace relationships can literally cost you hundreds and thousands of pounds, even millions if left unaddressed. The cost of conflict in your relationships can show up as stress, low self-esteem, dissatisfaction, hostility, withdrawal and sometimes ill health. These are costs which can easily be reduced if tackled early enough before they have a chance to escalate. In this book Victor explains how through understanding the motivations and drivers of human behaviour and implementing new systemic approaches you can learn how to create more ease, harmony and understanding with the people you interact with. As a result you will boost company profits and nurture powerful workplace relationships. You will find out: � Seven key factors you need to know about the hidden cost of unresolved conflict in the workplace � How to communicate with greater effectiveness. � How to be influential with yourself and others. � How to speak another person�s personality language and how to understand your own more effectively. � How to transform conflict into resolution. � How to create mutual understanding. � How to manage differences effectively. � How to reduce stress and create ease. � How to bring authenticity and presence to your work without appearing �soft�. � How to support others in seeing the importance of relationships and quality of connection for achieving effectiveness at work. � How to hear what is meant but not said.